Wholesale T&C's

Placing Orders

Only authorized re-sellers are permitted to stock and sell Maimoa Creative products. Orders can be placed via our online form, or through email to Aroha at kiaora.maimoa@gmail.com.

Minimum order

$150.00 + shipping (greeting cards & gift tags only)

$250.00 + shipping (if order includes art prints)

Payment

Our wholesale payment terms for account holders are on the 20th of the following month.* An invoice will be issued once your order is placed, and couriered shortly after. Payment can be made via internet banking (payment details are provided in the invoice) or our Shopify payment options.

*Your first order needs to be paid pro-forma before the order will be dispatched. After this, a credit account can then be opened. All invoices will be issued in $NZD, inclusive of GST.

Lead time

We aim to dispatch orders within 2-3 business days. If you have a rush order please let us know and we will do our best to get your order out sooner. If the product you are after is out of stock (or not the full amount you require), then we will notify you within 1-2 business days and aim to get your order out as soon as possible.

Shipping

Shipping will be charged at the time of invoicing, based on location, size and weight. No P.O. boxes. Shipping will be calculated and added to your total invoice for each shipment unless otherwise requested. If you are based in Tauranga, we offer free shipping.

Damaged goods

You must notify us of any shipping errors or goods damaged in transit within 7 days of receipt of order (with a photograph of proof). We will either issue you account credit, or send replacement product at no charge. Maimoa Creative accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the order to us then the re-seller will be liable for all postage charges and will be credited for all merchandise returned in sellable condition.

Exclusivity

We do not offer contract exclusivity for any Maimoa Creative products in any one geographical area. However, we strive to coordinate a non-competitive environment among our retailers by selling to stores that are a reasonable distance from each other, or offering a different product mix.

If you have any issues with the network of stores we are stocked in, please contact us directly to see if we can come to a mutual agreement that suits both parties.

Debt Recovery

Once a debt becomes 6 months overdue and requests for payment have failed, the debt will be passed on to a debt collection company of our choice. Any debt recovery costs will be added onto the overdue invoice.